Frequently Asked Questions
NHS Discount
We’re offering NHS and emergency workers 20% off their order with Blue Light Card. Activate the discount on the Blue Light Card website to get your code to use at checkout.
Emails
Can you remove my details from your email list?
Yes, please email your name and email address details to newsletter@robertsfinejewellery.co.uk or call 01737 762700 (Between 9:30am and 5pm, Monday to Saturday.
Where do I sign up to your newsletter?
Please use the newsletter sign-up section at the bottom of the website to subscribe to our free email newsletter and ensure you stay up to date with Robert's Fine Jewellery's latest offers and collections. Please note, Robert's Fine Jewellery will never provide your email address for third-party marketing activity; you may unsubscribe at any time. Please read our Privacy Policy if you wish to know more.
I've subscribed to your newsletter but I have not received any emails
To ensure that our emails don't get caught by a junk mail filter, please add @email.robertsfinejewellery.co.uk to your safe senders list. It is possible that if you haven't opened or clicked on a Robert's Fine Jewellery email recently, we may have reduced the frequency of the emails we send to you. Please Contact Us if you would like to find out more.
Can you remove my details from your mailing list?
Yes, please email your name and address details to newsletter@robertsfinejewellery.co.uk or call 01737 762700 (Between 9:30am and 5pm, Monday to Saturday.
Products
Where can I find out more information about a product?
We try to provide as much detail as we can about our products online, but if there is something additional that you would like to know, please email us at enquiries@robertsfinejewellery.co.uk or call 01737 762700 (Between 9:30am and 5pm, Monday to Saturday.
Do you replace watch batteries?
Yes, we do. Please follow this link for more details.
Is your jewellery hallmarked?
All our silver items are hallmarked unless they are below a weight of 7.78g where they do not require hallmarking. In the case of earrings, they are weighed individually and not as a pair, to determine whether they require hallmarking.
Click here to view the assay office official guide
Where can I find your ring size guide?
Please click here to view our Ring Size Guide and follow the simple instructions to find out your ring size. If you would like any additional help please email us at enquiries@robertsfinejewellery.co.uk or call 01737 762700 (Between 9:30am and 5pm, Monday to Saturday.
Website
How do I delete my cookies & cache?
Sometimes on all websites clearing your cookies and cache fixes small problems like loading or formatting issues. To delete your cookies, visit your browser settings which is usually in the top right corner. There should be a section called clear browsing data and within that you need to select “Cookies and other site data" and "Cached images and files". Once the cookies are cleared you should close the browser and reopen it and you should be able to view the site without any issues.