Our In-Store Services
At our jewellery store in Surrey, we take pride in offering a wide range of in-store services designed to meet all your needs. Whether you’re looking to restore a cherished piece, find the perfect gift, or explore customisation options, our expert team is here to provide exceptional care and craftsmanship. Below, you’ll find a full list of the services we provide to ensure your jewellery remains as stunning as the day you fell in love with it.
Featuring the only on-site workshop in the local area, we’re proud to offer a professional, personal service with real-time access to our expert jewellers.
This close collaboration allows us to deliver prompt, reliable workmanship and ensures that every piece receives the attention it deserves.
Where possible, we’re also pleased to offer a same-day service—available on request and subject to availability.
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Our 'Watch Battery Replacement' service is dedicated to keeping your timepiece running accurately and reliably. This service involves professionally replacing the battery with precision to ensure your watch continues to function seamlessly.
With expert care and attention, we aim to extend the life of your watch, providing a hassle-free solution to keep you on time, every time.
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Our 'Watch Strap Replacement & Adjustment' service is designed to enhance both the style and comfort of your timepiece. Whether you're upgrading to a new strap or replacing a worn one, our experts will carefully fit and adjust it to ensure a perfect, secure fit.
From leather to metal, silicone, and beyond, we offer a variety of strap options to suit your preferences. With precision and care, we aim to give your watch a fresh look and ensure it feels as good as it looks.
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Our 'Chain & Bracelet Repair' service is dedicated to restoring the integrity and beauty of your beloved jewellery pieces. Whether your chain or bracelet has broken links, a damaged clasp, or has suffered wear and tear over time, our expert craftsmen are here to help.
We meticulously inspect each piece to determine the best repair approach, using high-quality materials to ensure durability and a seamless finish. From soldering broken links to replacing faulty clasps, our skilled technicians handle each repair with precision and care.
Trust us to bring your treasured chains and bracelets back to their original glory, so you can continue to wear them with confidence and pride.
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Our 'Clean & Polish' service is designed to restore the brilliance and luster of your jewellery. This meticulous process involves gently cleaning your pieces to remove dirt, oils, and any residues that may have accumulated over time.
After cleaning, we carefully polish the metal surfaces to eliminate scratches and bring back their original shine. Our expert craftsmen use specialised tools and techniques to ensure your jewellery looks as good as new, enhancing its beauty and prolonging its life.
Whether it's a cherished heirloom or a favourite everyday piece, our 'Clean & Polish' service will help keep your jewellery sparkling and in pristine condition.
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Our 'Coloured Stones & Fancy Shape Setting' service specialises in enhancing the beauty and uniqueness of your jewellery pieces by expertly setting coloured gemstones and fancy-shaped stones.
Our skilled crafts meticulously handle each gemstone, ensuring it is securely set while maximising its brilliance and colour.
Whether you have sapphires, rubies, emeralds, or any other precious stones in unique shapes like princess, marquise, pear, or heart, we guarantee a setting that highlights the stone's natural beauty. With a keen eye for detail and a commitment to excellence, our team ensures that every piece is a stunning and durable work of art, perfectly tailored to your vision and style.
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Our 'Diamond Setting' service is dedicated to securely and elegantly positioning diamonds in your jewellery pieces to showcase their maximum brilliance and beauty.
Our master craftspersons use precise techniques to ensure each diamond is meticulously set, whether it’s in a prong, bezel, pave, or channel setting. This process involves careful handling of the diamonds to highlight their sparkle and enhance the overall design of the piece.
We work with a variety of diamond shapes and sizes, guaranteeing that each stone is placed securely and beautifully. Trust our expertise to enhance your jewellery with stunning diamond settings that combine durability with exquisite craftsmanship.
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Our 'Full Re-Stringing Service' ensures that your cherished beaded jewellery, such as necklaces and bracelets, is restored to its original strength and beauty. Over time, the threads that hold these beads together can wear out, leading to potential breakage. Our expert artisans carefully and meticulously re-string each bead, ensuring the proper tension and alignment for both durability and aesthetics.
Whether your piece is strung with pearls, gemstones, or other beads, we use high-quality, durable materials that enhance the longevity and appearance of your jewellery. This service not only restores the functionality of your jewellery but also revitalises its appearance, allowing you to continue wearing your favourite pieces with confidence and pride.
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Our 'Hand and Machine Engraving' service offers personalised and intricate detailing for your jewellery and timepieces.
Hand Engraving:
Our skilled artisans use traditional tools to create detailed and unique designs. Each piece is meticulously crafted by hand, ensuring a one-of-a-kind finish that reflects the skill and artistry of our craftsmen. Hand engraving is ideal for adding a personal touch, such as initials, dates, or custom designs, giving your jewellery a distinctive and sentimental value.
Machine Engraving:
Utilising advanced technology, our machine engraving service provides precision and consistency, perfect for intricate patterns and replicating detailed designs. This method is efficient for larger batches and ensures a high level of accuracy, making it suitable for both simple and complex engravings.
Both methods offer durability and elegance, enhancing the beauty of your pieces while adding a personalised touch. Whether you prefer the artisanal charm of hand engraving or the precise finish of machine engraving, our service ensures your jewellery and timepieces are uniquely yours.
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Our 'Jewellery Repairs' service is dedicated to restoring your precious pieces to their original splendour. Whether your jewellery has been damaged, worn down over time, or simply needs a bit of TLC, our expert craftsmen are here to help.
Services Offered:
1. Stone Replacement:
We can replace lost or damaged gemstones with high-quality replacements that match the original in cut, colour, and clarity.
2. Prong Re-tipping and Stone Tightening:
Over time, prongs can wear down, making stones loose or at risk of falling out. We re-tip or replace prongs and ensure all stones are securely set.
3. Chain and Clasp Repair:
Broken chains and faulty clasps are common issues. Our team can repair or replace broken links, clasps, and jump rings to ensure your necklaces and bracelets are secure.
4. Resizing:
Rings that no longer fit properly can be resized to ensure comfort and security. We can adjust the size without compromising the integrity or appearance of the ring.
5. Re-threading and Knotting:
Pearl and bead necklaces can become stretched or broken. We offer professional re-threading and knotting services to restore them to their original elegance.
6. Polishing and Refinishing:
Restore the shine and remove scratches from your jewellery with our professional polishing and refinishing services. We ensure your pieces look as good as new.
7. Soldering and Welding:
For broken or cracked metal parts, we provide precise soldering and welding services, seamlessly restoring the strength and appearance of your jewellery.
8. Engraving Repairs:
We can repair and touch up worn or damaged engravings to ensure they remain clear and legible.
Our skilled team is committed to providing the highest quality repairs with meticulous attention to detail. Bring your jewellery to us, and let us restore it to its full beauty and functionality, ensuring it can be cherished for years to come.
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Our 'New Shank Replacement' service expertly restores the structural integrity and appearance of your rings by replacing worn or damaged shanks. Over time, the bottom part of a ring (the shank) can thin out or crack due to daily wear. Our skilled jewellers meticulously craft a new shank that matches the original design and seamlessly integrate it with your ring.
This process not only reinforces the strength of the ring but also enhances its overall look and durability. Trust us to handle your treasured pieces with precision and care, ensuring they are as strong and beautiful as the day you first wore them.
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Our 'Priority Fast-Track Jewellery Repairs' service is designed for those times when you need your jewellery restored in a hurry without compromising on quality. Whether it's a broken clasp, a loose gemstone, or a damaged setting, our expert jewellers prioritize your repair to ensure a quick turnaround.
Using advanced techniques and high-quality materials, we meticulously repair your piece, restoring its beauty and functionality promptly. Perfect for urgent situations, our fast-track service ensures your jewellery is back with you, looking as good as new, in the shortest time possible. Trust us to handle your precious items with the utmost care and efficiency.
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Our 'Rhodium and Gold Plating' services are designed to revitalise your cherished jewellery, restoring its brilliance and enhancing its beauty. Whether you wish to achieve a lustrous white sheen for your white gold or platinum pieces with rhodium plating, or renew the rich, warm glow of your yellow gold jewellery, we have you covered.
Both plating options not only enhance the appearance of your jewellery but also provide a protective layer against scratches and tarnish.
Our expert jewellers meticulously clean and prepare your jewellery before applying the plating, ensuring a flawless and even finish every time. Whether you're restoring the original shine of a treasured piece or transforming its look entirely, our plating services deliver stunning results that make your jewellery look as radiant as the day you first wore it. Trust us to provide exceptional care and impeccable craftsmanship.
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Our 'Ring Re-sizing' service ensures a perfect fit for your cherished rings, whether they need to be made larger or smaller. Our skilled jewellers carefully assess the ring's design and structure before performing precise adjustments to maintain its integrity and beauty.
We use advanced techniques to ensure that the re-sizing process is seamless, preserving the original craftsmanship and setting of your gemstones. Whether it’s a minor adjustment or a significant change in size, we ensure your ring fits comfortably and securely. Trust us to handle your treasured pieces with the utmost care, delivering results that are both functional and aesthetically pleasing.
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Our 'Ring Re-tipping' service ensures the security and longevity of your precious gemstones. Over time, the prongs that hold your gemstones in place can wear down, increasing the risk of loss. Our expert jewellers meticulously inspect and repair these prongs, adding new metal to reinforce and rebuild them.
This delicate process not only secures your stones but also enhances the overall appearance and durability of your ring. Using high-quality materials and precise techniques, we restore your ring to its original brilliance. Trust us to safeguard your treasured pieces with our professional re-tipping service.
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Our 'Rolex Bracelet Repairs' service is dedicated to restoring the elegance and functionality of your Rolex timepieces. Our specialised technicians have extensive experience in handling Rolex bracelets, ensuring each link, clasp, and component is meticulously inspected and repaired.
Whether it’s resizing, polishing, or replacing worn parts, we use genuine Rolex parts and precision tools to maintain the integrity and value of your watch. We understand the craftsmanship behind each Rolex, and our attention to detail ensures your bracelet is returned to its original condition. Trust us to deliver expert repairs that uphold the prestige and luxury of your Rolex.
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Our 'Valuations' service provides precise and reliable assessments of your jewellery and watches, ensuring you know their true worth. Whether for insurance purposes, resale, or personal knowledge, our certified experts conduct thorough evaluations using advanced tools and industry standards.
We meticulously examine each piece, considering factors such as material quality, craftsmanship, gemstone authenticity, and market trends. Each valuation comes with a detailed report, providing you with comprehensive information about your items. Trust our expertise to deliver accurate and confidential valuations, giving you peace of mind and confidence in the value of your treasured possessions.
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Our 'Watch Servicing & Repairs' service is committed to keeping your timepieces in optimal condition, ensuring accuracy and longevity. Our experienced watchmakers perform comprehensive diagnostics and meticulous repairs on all types of watches, from classic mechanical to modern digital.
Whether it’s a battery replacement, movement adjustment, or a complete overhaul, we use precision tools and genuine parts to restore your watch to its original functionality and appearance. Regular servicing includes cleaning, lubrication, and calibration to maintain peak performance. Trust us to handle your treasured watches with the utmost care and expertise, delivering reliable and timely service.
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Robert’s Fine Jewellery will buy your broken or unwanted gold jewellery, silver, platinum and palladium, gold and silver coins, diamond jewellery and luxury watches at our Redhill store, with a choice of cash payment or same-day transfer.
As a trusted, well established business and gold buyer for many years we take pride in offering high prices for scrap precious metals and jewellery to resell.
We make selling gold and jewellery an easy process from start to finish.If you are unsure on what carat gold you have we can go through and check for you and price accordingly whether its for scrap or something that can be resold.
Visit our friendly team today at Robert's Fine Jewellery for a free quote, with no obligation to sell.
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Our 'Yellow and Rose Gold Plating' service transforms your jewellery with luxurious finishes that exude warmth and sophistication. Utilising advanced electroplating techniques, our skilled artisans meticulously coat each piece in a rich layer of yellow or rose gold.
This process not only enhances the aesthetic appeal but also provides an additional layer of protection against wear and tarnish. Whether you’re looking to refresh a beloved piece or add a touch of elegance to new jewellery, our gold plating service ensures a flawless and radiant finish. Experience the timeless allure of yellow and rose gold with our expert plating services.
Catherine J - February, 2024 ⭐⭐⭐⭐⭐
“Have always used Roberts Fine Jewellery and will not go anywhere else. I bought a bracelet for a best friend's special birthday but it was too small. However as it was the one she had her heart set on I went to Roberts Fine Jewellery.
Extremely helpful service - Robert managed to design a matching link and fit it so it looked exactly like the original. Bracelet fitted perfectly and my friend was delighted. Not the first time this amazing jeweller has come up with a solution to my jewellery problems! Thoroughly recommend them for their innovative ideas, excellent customer service and just amazing all round experience.”